I’m listening to this podcast on Minus-One with Bret Taylor and I am really impressed with what Salesforce has stretched its arm to be REALLY customer-obsessed. This is really rare in big tech that it is unimaginable that it is still delivering valuable technology and software to their target users (and expanding!). I won’t comment too much on the quality of the software because I am pretty biased as a full stack web engineer in 2025 looking at an conglomerate of legacy web app, but the features and ecosystems of how much it can enable sales professionals and its vicinity is really impressive.
How are they doing this? I’ve seen no where that it takes this seriously of customer inquiry and built products around them, and this leaves no room for bias, PSC wars for performance, technical bike shedding that doesn’t do jack shit and make customer-needs a religion. Again, this is actually nuts in tech company comparing to Google, Meta, a bunch of other tech firms where 90% of the initiatives they work on don’t make money and if I’d say, does not deliver any business value at all. Their PM is really just thinking about esoteric ways to make sure their impacts are remembered comparing to the customer-centric approach from Salesforce, where Bret Taylor has learned and took it to Sierra AI.